855-522-5927 Office hours 9AM to 5PM (US Eastern); Product ordering 24x7


Shipping Charges:

We give free standard shipping on all orders within the continental United States via FedEx, UPS or USPS. Orders to Alaska and Hawaii are charged according to the carrier's rates.

Order Confirmation:

As soon as you place your order, you will receive an order confirmation e-mail.  This means that we have received your order in our system and pre-authorized your credit card for the purchase. For item(s) that are available for immediate shipment (within five (5) business days of placing your order), we will process the charges and arrange the order for shipment via USPS, FedEx or UPS. If your item is on backorder or unavailable, we will void the pre-authorization on your credit card, and reach out to you via e-mail to let you know when your item will be in stock. 

 Order Shipment:

We are based in Port Orange, Florida, and distribute via USPS, FedEx and UPS in the U.S.A. with free shipping within the continental US on all products. We will send you order tracking information within 24 hours of your order leaving the warehouse to the e-mail address you provided when checking out.  If you have any questions  about your order, PLEASE feel free to follow up with us at sales@backyard-planet.com, or call us at 855-522-5927.